KeyBank Hiring Client Experience Design Intern

Program Overview

Key's Enterprise Internship is a 10.5-week program that provides meaningful work, feedback and coaching, and engaging events and conversations that spark excitement about bringing a full-time career to Key. Interns work on line-of-business specific projects that directly impact Key's business and strategic pillars. The program includes networking with Key teammates across all levels, Learning Labs with internal and external speakers on Key's competitive landscape, financial wellness, and professional development, and an assigned mentor for knowledge sharing and advice.

Job Summary

As an Experience Design Intern, you will gain hands-on experience within the Key Design Studio capability of the Key Experience and Design (KeyXD) team. You will work alongside passionate advocates for KeyBank's clients and teammates, contributing to transformational experience capabilities across research and analysis, experience strategy, design and development, and employee experience.

You will support initiatives that improve and reimagine client and teammate experiences from concept to creation, using a human-centered design approach. This role offers exposure to the financial sector while developing skills in design thinking, user research, workshop facilitation, and complex systems mapping. This position is ideal for a thoughtful and creative student who is passionate about design and eager to learn new skills and methods while serving as an evangelist for human-centered design and creative processes.

Essential Functions

• Support the creation of user flows, journey maps, service blueprints, and personas to inform experience design efforts.
• Assist in producing design deliverables and visual assets using industry-standard design and collaboration tools.
• Contribute to the development of visual materials for workshops and client presentations, ensuring alignment with brand and design standards.
• Participate in user research and competitive analysis to inform product and service design decisions.
• Help translate research insights into visual frameworks, design concepts, and actionable recommendations.
• Engage in all phases of the human-centered design process, including discovery, analysis, ideation, prototyping, and testing.
• Collaborate with cross-functional teams to support ideation, prototyping, and validation of design concepts.
• Maintain a professional and strategic approach when working with both design and non-design stakeholders.
• Continue developing knowledge of experience design methodologies, tools, and best practices within a regulated industry.
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Must have completed at least two years toward a four-year undergraduate degree program with coursework in Human Computer Interaction, Interaction Design, Writing, Digital Design, Computer Science, Visual Communications, Finance, or related field, with an anticipated graduation in or before May 2028.
• No prior professional experience required; previous internship or project experience in UX/digital design is a plus.

Skills

• Strong product design, visual design, or UX writing skills demonstrated through an online portfolio or PDF showcase.
• Experience with design and collaboration tools including Figma, Miro, Adobe Creative Suite, and MS Office.
• Collaborative mindset with ability to work effectively with diverse stakeholders.
• Blue-sky thinking balanced with a pragmatic approach to achieving business goals.

Preferred Skills

• Experience creating journey maps, user personas, or service blueprints.
• Familiarity with UX research methods (qualitative and quantitative).
• Interest in financial services or regulated industries.
• Experience with design thinking workshop facilitation.

Physical Demands

• General Office: Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Compensation and Benefits

This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus. Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.