Summer 2027 Employee Experience Intern

Program Overview

Key's Enterprise Internship is a 10.5-week program that provides meaningful work, feedback and coaching, and engaging events and conversations to spark excitement about starting a full-time career at Key.

Interns work on line-of-business specific projects that directly impact Key's business and strategic pillars. The program includes networking with Key teammates across all levels, Learning Labs with internal and external speakers on Key's competitive landscape, financial wellness, and professional development, and an assigned mentor.

Job Summary

We are looking for a highly motivated and creative intern to gain hands-on experience with the Employee Experience capability within the Key Experience and Design (KeyXD) team. The successful candidate will have a passion for working with business partners across the bank to develop and integrate strategies that enhance the overall employee experience. You will have the opportunity to gain project experience in generating and integrating employee ideas, recognition, and celebrations to support a client-centric culture. This role is ideal for someone eager to learn new skills and methods, with an interest in experience opportunities in the financial sector.

About the Key Experience and Design (KeyXD) Team

The KeyXD team are passionate advocates for KeyBank's clients and teammates. We combine transformational experience capabilities across research and analysis, experience strategy, design and development, and employee experience. These capabilities help us collaborate across the bank to create relevant and differentiated experiences that drive client, teammate, and business outcomes.

The Employee Experience capability curates programs that improve employee experiences by creating a culture of connection and making employees feel valued through meaningful recognition. They also collect employee feedback and ideas to improve experiences across the bank.

Essential Functions

• Strong program management skills to assist in developing and delivering reward and recognition programs and events for client and non-client facing positions across the bank.
• Ability to anchor employee experience programs into business strategies and priorities, ensuring alignment and coordination across the organization.
• Connect employee programs to success and impact through financial results, program surveys, and field feedback.
• Strong relationship-building and influencing orientation, with the ability to provide insight to internal stakeholders on opportunities to improve programs and/or performance.
• Monitor current benchmarks, practices, and capabilities against leading best practices and make concise recommendations to evolve current programs.
• Familiarity with employee experience theory, concepts, and methodologies is preferred.
• Proficient in Microsoft Office Suite, especially PowerPoint.
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Must have completed at least two years toward a four-year undergraduate degree program with coursework in Customer Experience, Business, Hospitality, Marketing, Psychology, Mathematics, Statistics, Communications, Journalism, Finance, Computer Science, or a related field, with an anticipated graduation on or before May 2028.

Work Experience

• No prior professional experience required.
• Summer work, campus involvement, or previous internships is a plus.

Skills

• Compelling written and oral storytelling with the ability to communicate complex ideas effectively.
• Proven ability to manage multiple priorities simultaneously while maintaining high quality work products, including initiating, tracking, and reporting progress.
• Collaboratively focused and able to work with a diverse group of stakeholders in the Key Experience and Design (KeyXD) team.

Physical Demands

• General Office: Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment to maintain employment eligibility.

Compensation and Benefits

This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces that prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.