Summer 2027 Intern: 360 Measurement & Impact

Program Overview

Key's Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one's full-time career to Key.

Interns are involved in a host of line of business specific projects that directly impact and benefit Key's business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key's competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice.

Job Summary

The 360 Measurement & Impact Intern will support the Key Experience and Design (KeyXD) team by contributing to initiatives that deepen KeyBank's understanding of client and employee experiences through research and data analysis. This role provides hands-on experience in transforming data into insights that guide experience strategy and decision-making across the organization.

In this role, you'll have the opportunity to build your research and analytical skills, share your perspective, and contribute to insight development, data visualization, competitive intelligence, and cross-functional collaboration. You'll work alongside passionate advocates for experience excellence, gaining exposure to how insights shape the development of relevant and differentiated experiences across KeyBank.

Essential Functions

• Assist in the development and delivery of primary market research projects.
• Analyze large data sets and synthesize findings into actionable insights.
• Create concise and compelling presentations to communicate research outcomes.
• Collaborate with team members across Key Experience and Design (KeyXD) to support client and employee experience initiatives.
• Learn and apply new research methods and tools relevant to the financial sector.
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Must have completed at least two years toward a four-year, undergraduate degree program with coursework in Customer Experience, Business, Hospitality, Marketing, Psychology, Mathematics, Statistics, Communications, Finance, Computer Science, or related field with an anticipated graduation in or before May of 2028.

Work Experience

• No prior professional experience required; previous exposure to research or data analysis projects is a plus.

Skills

• Quantitative Analysis: Ability to interpret and analyze data using statistical techniques and data mining approaches.
• Programming for Data Analysis: Exposure to tools such as SAS, Python, R, SPSS, or advanced Excel.
• Communication: Strong written and verbal communication skills, including the ability to present data insights effectively.
• Problem Solving: Aptitude for applying analytical techniques to solve business challenges.
• Collaboration: Ability to work effectively with diverse stakeholders across teams.
• Critical Thinking: Detail-oriented with a curious mindset and eagerness to learn.

Physical Demands

• General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Compensation and Benefits

This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.