Product Design Intern in San Diego

Job Description

Team Overview

We are the Experience Team (EX), made up of Product Designers, UX Researchers, Technical Writers, Design Operations, and Visual Designers.

Our success comes from the collective minds of diverse individuals on the team. We welcome representation from all professional and personal backgrounds and cultures to drive passion and innovation across our products.

We are looking for students who want to learn, grow, and take a big step early in their career while making a real impact. We offer 12-week summer internship opportunities across various business functions.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

We hire in multiple locations including, but not limited to: Santa Clara, CA, San Diego, CA, West Palm Beach, FL and other geographical areas. Work location will be determined based on team growth strategies.

What you get to do:

• Learn from a team of experts in UX Design, Visual Design, Interaction Design, UX Research, and Front-End Development.
• Work closely with designers on ServiceNow's Product and Platform design teams.
• Craft visuals that help illustrate and reinforce storytelling from end-to-end.
• Experience first-hand creative processes as they exist in an Enterprise software environment.
• Develop your current skills further and add more to your toolbox.

Product Design Intern

• Work closely with designers on ServiceNow's Product and Platform design teams.
• Create new concepts, produce high-fidelity mockups and prototypes, write detailed documentation, and critically assess designs.
• Experience first-hand creative processes as they exist in an Enterprise software environment.
• Contribute to projects that bring great product experiences to our customers.

Qualifications

• Experience in leveraging, or critical thinking about, how to integrate AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Currently pursuing a Bachelor's degree in Design, Human-Computer Interaction, UI/UX Design, Graphic/Visual Design, Cognitive Science, Interaction Design, or related disciplines
• Graduating May 2029 or later
• Able to work full time for 12 weeks during the summer
• Proficient using Figma and AI prototyping to prototype design artifacts.
• Understands user interface design, heuristic methods, or other usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics.
• Ability to work independently and as part of a team, with a willingness to learn through design thinking and execution.
• Written and verbal English communication skills, including the ability to articulate and explain your design decisions.
• Ability to apply design methods to solve problems and/or project management experience (preferred).
• Bonus: basic knowledge of front-end technologies such as HTML, CSS, and/or JavaScript, and comfort with AI coding tools to generate front-end code.
• A go-getter and ambitious problem solver with a growth mindset.
• Comfortable interfacing with various types of people and roles, in presentations, informal stakeholder interviews, or large meetings.
• Ready to showcase your work and/or projects in a portfolio or other formats at the time of interview.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned based on the nature of the work and the assigned work location. Learn more here. ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. Qualified applicants with arrest or conviction records will be considered in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation to complete any part of the application process, or cannot use the online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may need to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required.

Company Description

ServiceNow is the AI control tower for business reinvention. The ServiceNow AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.

Join us to put AI to work for people.