Summer 2027 Internship in Buffalo, NY

Overview

Summer Interns complete a 10 week internship focused on professional development, career growth and building the skills needed to succeed. Interns take part in projects and department initiatives that support career growth and contribute to the future of the Bank. You will also get exposure to other departments through guest speakers and industry leaders, a built-in network with peers, and priority consideration for full time opportunities throughout the Bank.

Join M&T Bank's Operations team and gain hands-on experience supporting the customer experience behind the scenes. You will work with teams across the bank to research customer requests, review information for accuracy, support process improvements, and learn how banking operations serve customers every day.

This internship covers several business functions, including Online Banking, Customer Servicing, and Lending Operations. It also helps you build problem-solving, communication, data analysis, and cross-functional collaboration skills.

What You'll Do

• Research and assist with resolving customer inquiries.
• Review and analyze information to ensure accuracy and completeness.
• Support data entry, reporting, and operational processes.
• Collaborate with teams across the bank to gather information and solve problems.
• Draft professional communications and customer responses.
• Participate in team meetings and contribute ideas to improve processes.
• Learn how risk, compliance, and operational controls support the banking industry.
• Assist with special projects and other team initiatives.

Potential Areas of Exposure

Online Banking Operations

• Support online banking enrollment and account maintenance processes.
• Review reports and help identify and resolve customer issues.
• Learn how digital banking services are managed and supported.

Customer Servicing

• Research customer questions and requests across various banking products.
• Help draft customer communications and responses.
• Partner with internal teams to gather information and support issue resolution.

Mortgage and Consumer Lending Operations

• Assist with research related to mortgage and consumer lending inquiries.
• Review documents and support customer servicing activities.
• Gain exposure to lending operations and customer communication processes.

Primary Responsibilities

• Complete duties and responsibilities of an entry-level professional nature specific to the assigned area of the Bank.
• Ensure activities adhere to established internal policies and external regulations as applicable.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The jobholder works under immediate supervision.

Supervisory/Managerial Responsibilities

Not Applicable