University Program Coordinator

Role Summary

The University Program Coordinator manages renewals of University Program software contracts. The role focuses on maximizing customer retention, reducing churn risk, and keeping databases current and accurate. Special projects may also be available.

Key Responsibilities

• Track renewals for university accounts in North America, with other regions to be added later.
• Contact customers proactively about renewals so their licenses do not lapse.
• Maintain complete and accurate account data and activity records in Salesforce.com.
• Monitor the order processing flow and resolve issues to ensure timely completion.

Day-to-Day Activities

• Support university users with registration, renewals, account creation and other questions.
• Manage assigned renewal accounts across multiple academic product bundles.
• Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.

Required Skills and Qualifications

• Strong communication skills and the ability to build long-term customer relationships.
• Proficiency with Office and Excel, and the ability to work in multiple databases at once.
• Self-motivated, with a problem-solving mindset and the ability to work independently.
• Strong organizational skills and the ability to manage multiple priorities.

Preferred Skills and Qualifications

• Experience communicating with customers by email and phone.
• Familiarity with online renewal forms and back-end order flow management.
• Proficiency with Salesforce.com and Docusign.
• Experience working with AI tools.

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