Gas Detection Field Service Engineer I (OR)

Role Overview

The Field Service Engineer I - Gas Detection will work within the Industrial Automation business unit, supporting the Service Team with customer support, team development and training. This person is the face of Honeywell and works with customers and internal organizations to resolve problems.

The role provides customer support, advanced field technical support and team training and development. You will engage with customers to keep gas detection systems running well and maintained, providing expert troubleshooting and solutions that improve safety and reliability.

You will report to the Sr Field Service Supervisor and work onsite out of the Hillsboro, OR location.

What You Will Do

You will lead timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues raised by the field team. You will focus on accuracy, timely feedback and customer satisfaction, build a broad understanding of customer needs, and promote knowledge sharing. You will also help develop training curriculum for the Field Organization and make sure all activity and communication is properly documented and recorded.

• Apply strong knowledge of hand tools, including a digital multimeter
• Troubleshoot hardware and software and solve complex equipment problems
• Provide direct support to internal and external customers
• Facilitate issue identification and analysis, and investigate and resolve technical issues
• Act as the link between Field Service and Technical Support and Engineering for advanced issue resolution
• Prepare timely, detailed and accurate reports on the analysis performed
• Handle challenging projects to ensure customer satisfaction
• Own team technical competency and skills certification
• Work with multiple disciplines and personnel across the organization

Business Unit

This role sits in the smart and connected field and analytical instrumentation, gas measurement and control, and terminal gauging and loading business.

Benefits

Honeywell employees are eligible for a comprehensive benefits package, including employer subsidized Medical, Dental, Vision and Life Insurance, Short-Term and Long-Term Disability, a 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, Educational Assistance, Parental Leave, Paid Time Off and 12 Paid Holidays.

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company that serves the building, industrial and process sectors. It combines services, solutions and products with the Honeywell Technologies Accelerator operating system and the Honeywell Technologies Forge intelligence layer, drawing on the expertise of more than 50,000 employees and decades of data from its global installed base.

Honeywell is an equal opportunity employer. Due to U.S. export control laws, candidates must be U.S. persons, meaning a U.S. citizen, a U.S. permanent resident, or someone with protected status under asylum or refugee status.