Field Service Engineer I Gas Detection

Field Service Engineer I, Gas Detection

As a Field Service Engineer I at Honeywell, you will provide technical support and expertise in Industrial Automation, troubleshoot issues, ensure solution implementation, and drive customer satisfaction. You will report to the Service Manager and work out of the Bloomington, MN location on an on-site schedule.

The Field Service Engineer for Gas Detection will work within the Industrial Automation business unit, supporting the Service Team with customer support, team development and training. You will be the face of Honeywell with customers and internal teams on problem resolution. The role covers customer support, advanced field technical support, and team training and development.

You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues raised by the field team. You will focus on accuracy, timely feedback and customer satisfaction, and you will build a solid understanding of customer needs. You will also support knowledge sharing, help develop training curriculum for the Field Organization, and make sure all activity and communication is properly documented and recorded.

Key Responsibilities

• Strong knowledge of hand tools and proper use, including a digital multimeter
• Ability to troubleshoot hardware and software and solve complex equipment problems
• Provide direct support to internal and external customers
• Facilitate issue identification and analysis, and investigate and resolve technical issues
• Act as the link between Field Service and Technical Support and Engineering for advanced issue resolution
• Produce timely, detailed and accurate reports on analysis work performed
• Handle challenging projects to ensure customer satisfaction
• Be accountable for team technical competency and skills certification
• Work with multiple disciplines and personnel across the organization
• Communicate effectively in writing and verbally
• Stay motivated, organized and able to work independently
• Bring a collaborative and cooperative attitude

About Honeywell Gas Detection

Honeywell Gas Detection is a global leader in gas detection technology, providing solutions that protect people, assets and the environment. Its products detect a wide range of gases in industrial applications, supporting safety and regulatory compliance, backed by expert service and technical support teams worldwide.