Experience Strategy Graduate Intern

Role Overview

Experience Strategy Intern

Join Dell's Enterprise Design Group, on the UX Services Design team in Austin, Texas, and do some of the best work of your career.

What you will achieve

As an Experience Strategy Intern, you will help uncover customer needs and turn research insights into experience strategies that shape Dell's enterprise software products and services. You will work closely with a senior Experience Strategist and partner with product management, product strategy, research, content and design teams on journey maps, opportunity assessments, and early concepts that define what gets built and why.

Key Responsibilities

• Support primary and secondary research, including competitive reviews, best-in-class CX examples, and heuristic assessments of current products
• Synthesize research findings into clear insights, personas, and journey maps that guide design, business and product decisions
• Help identify and prioritize opportunities to improve Dell's customer experience, including near-term quick wins
• Create scenario designs, storyboards, and concept cards, and gather feedback on early concepts
• Prepare presentations and workshop materials that tell a compelling, customer-centered story to stakeholders

Qualifications

Essential Requirements

• Currently pursuing a bachelor's or master's degree in Human-Computer Interaction, UX or Service Design, Design Strategy, Cognitive Psychology, Business, or a related field
• Foundational knowledge of user-centered design and research methods, such as interviews, surveys, and usability testing
• Interest in, or exposure to, journey mapping, personas, or service blueprints
• Strong analytical, problem-solving, and creative-thinking skills, with the ability to turn findings into actionable concepts
• Clear written, visual, and verbal communication, comfortable collaborating across teams and presenting

Desirable Requirements

• A portfolio or coursework showing research synthesis, journey maps, software concepts and/or strategic design work
• Familiarity with tools such as Figma, FigJam, Miro, or PowerPoint, or exposure to enterprise technology or B2B services
• Familiarity with AI tools such as Claude, Figma Make, Devin, or Copilot

Compensation and Benefits

Dell is committed to fair and equitable compensation practices. The hourly salary range for this position is $29.60 to $31.80.

Explore the benefits available to Dell Technologies team members at MyWellatDell.com.