Hartford Hiring Marketing Intern

Who Are We?

Travelers takes care of its customers, its communities and each other, and that commitment is the Travelers Promise. Through it, the company has kept its reputation as one of the best property casualty insurers in the industry for over 170 years. Travelers offers a culture rooted in innovation and built on collaboration.

What Is the Opportunity?

Applicants must be authorized to work for any employer in the U.S. now and in the future. The company does not sponsor or support H-1B petitions, TN, or Forms I-983/STEM OPT for this role.

Applications will be reviewed on a rolling basis, so candidates are encouraged to apply as soon as possible.

The Enterprise Customer Experience (ECX) Intern Program is designed for self-motivated students interested in market and experience research and technology. Interns take on challenging work, gain business insights and network with leaders at many levels.

The summer intern will support the ECX Operations team, which serves as the end-to-end research engine for qualitative, quantitative and secondary research, self-service delivery and platform management across ECX. The team works across research functions to deliver actionable insights that inform business decisions, strategy and market positioning.

This position reports to a manager within ECX Operations and works with portfolio and departmental leadership, as well as selected business partners.

What Will You Do?

The ECX Intern Program gives students a hands-on opportunity to contribute to enterprise-wide customer experience initiatives. Interns work on active projects in digital feedback strategy, survey platform administration and technical process implementation. They also build relationships with cross-functional partners and leadership, and they take part in a collaborative environment that develops both technical and professional skills.

Overall responsibilities:

• Assist in maintaining experience management platform workflows and automated processes, including identifying and documenting opportunities for simplification
• Support the cleanup and modernization of technical infrastructure for feedback programs
• Contribute to the technical implementation of digital feedback listening posts
• Design and build a repeatable reporting process for digital experience listening statistics
• Work with enterprise-wide business partners to handle complex stakeholder relationships and deliver creative solutions to diverse technical requirements

What Will Our Ideal Candidate Have?

• Preferred cumulative GPA of 3.0 or above
• Rising seniors enrolled in an undergraduate or graduate program focused on marketing, psychology, sociology, business, finance or a comparable discipline, or a graduate student in survey research or a related field
• (Primary Research Only) Experience with SPSS (or similar) and Qualtrics (or a similar online survey platform) is preferred
• Strong verbal and written communication skills
• Intermediate PowerPoint and Excel skills
• Detail-oriented and able to manage multiple projects at the same time
• A learner mindset, curiosity and the ability to think outside the box about the future is a plus

Must have: Pursuing or having obtained a bachelor's or master's degree.

Employment Practices

Travelers is an equal opportunity employer. It values the unique abilities and talents each individual brings and recognizes that it benefits in many ways from those differences.

Travelers is committed to providing accommodation to persons with disabilities. Candidates who need accommodation during recruitment or interviews should say so, and the company will work with them.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.