Decision Science Intern, Hartford CT

Who Are We?

Travelers takes care of its customers, its communities and each other. That is the Travelers Promise. By keeping that commitment, the company has been one of the best property casualty insurers in the industry for over 170 years. Join a culture rooted in innovation that thrives on collaboration.

Compensation Overview

The hourly salary range shown is a nationwide market range for this role. The actual rate will depend on factors such as the scope, complexity and location of the role, the candidate's skills, education, training, credentials and experience, and other conditions of employment. Employees are also eligible for performance-based cash incentive awards as part of the compensation and benefits program.

What Is the Opportunity?

Applicants must be authorized to work for any U.S. employer now and in the future. The company does not sponsor or support H-1B petitions, TN, or Forms I-983/STEM OPT for this role.

Applications will be reviewed on a rolling basis, so candidates are encouraged to apply as soon as possible.

The goal of the Customer Experience Data and Analytics internship is to attract and develop self-motivated people who are highly skilled and passionate about analytics and customer analytics. Interns will take on challenging work, gain business insights and network with leaders and managers at many levels.

The summer intern will focus on conducting analysis and building dashboards to understand trends and opportunities in customer experience.

What Will You Do?

• Use customer and market data to identify challenges and build actionable solutions by combining business and technical skills.
• Identify, integrate and structure complex data flows.
• Design and run explanatory analysis at the right level of complexity to produce useful results for the business.
• Provide qualitative and quantitative data support to keep metrics accurate.
• Validate, manipulate and perform data analysis tasks.
• Collaborate with team members on projects as directed.
• Work with relational databases, reporting systems and discovery tools, or pilot new proofs of concept.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Preferred cumulative GPA of 3.0 or above.
• Related internship or data work experience.
• Strongly preferred SQL experience, with experience in dashboarding, scorecard or reporting tools as a plus.
• Python and/or SAS literacy.
• Accountability: a strong record of taking ownership of actions, performance and results.
• Analytical and critical thinking: the ability to spot current or future problems and opportunities, analyze data, compare information and support sound decisions.
• Change management and resilience: staying energized and focused through ambiguity, change or demanding work.
• Customer focus: proven customer service skills and the ability to deliver service excellence to internal or external clients.
• Emotional intelligence: self and social awareness, empathy, and a balance of confidence and humility.
• Interpersonal: strong communication skills and the ability to engage with others while staying positive.
• Judgment and decision making: sound judgment and the willingness to commit to a position.
• Leveraging differences: working with and including people from different backgrounds, experiences and cultures, and treating those differences as assets.
• Relationship management: building and maintaining productive relationships, networks and alliances to reach goals.
• Teamwork: working together when actions are interdependent and the team is mutually responsible for results.
• Work ethic: a strong drive to get the job done, with curiosity and a willingness to learn.

Must have: pursuing or having obtained a Bachelor's or Master's degree.

Employment Practices

Travelers is an equal opportunity employer. It values the unique abilities each individual brings and recognizes the many benefits of its differences.

Travelers is committed to providing accommodation to persons with disabilities. Candidates who need accommodation during recruitment or interviews should reach out, and the company will work with them.

Candidates with specific questions about the physical requirements of this role can contact the company by email for assistance.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about benefit programs, visit http://careers.travelers.com/life-at-travelers/benefits/.