Summer 2027 Intern

About Futureforce University Recruiting

The Futureforce University Recruiting program focuses on attracting, retaining and developing talent. Interns and new graduates work on real projects that shape how the business runs, with a chance to make a tangible impact on the company's future. With offices around the world, recruits can collaborate and connect with employees on a global scale. The program also includes job shadowing, mentorship, talent development courses and more.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The company values ambition, action, trust and innovation. Salesforce is looking for Trailblazers who want to better business and the world through AI, drive innovation, and keep Salesforce's core values at the center of their work.

Job Description

As an Applied AI Strategy & Research intern in the Office of the CEO, you will work at the intersection of artificial intelligence, automation and customer engagement, with a focus on Agentforce. You will collaborate with AI research, Agentforce and product teams and have significant exposure to Salesforce leadership as you explore how AI-driven agents, automation and intelligent workflows improve customer experiences and enterprise solutions.

This internship is designed for high-achieving undergraduates who are passionate about AI, research and business transformation. You will gain hands-on experience in AI research, customer insights and strategic initiatives.

Summer 2027 Internship Start Dates:

• 5/17/2027 to 8/6/2027
• 6/1/2027 to 8/20/2027
• 6/14/2027 to 9/3/2027

Key Responsibilities

• Conduct market, applied AI research and competitive analysis on Agentforce and AI-driven customer engagement solutions.
• Work with applied AI teams to build and explore AI agents, automation and enterprise AI applications.
• Analyze customer interactions with AI to improve Salesforce's ability to enhance customer experiences and operational efficiency.
• Turn customer insights into product recommendations for the CEO's office and executive leadership.
• Write briefing reports and presentations on AI strategy, customer impact and product feedback.
• Support cross-functional collaboration between AI research, Agentforce and product strategy teams.
• Attend and summarize key discussions with executives, AI researchers and industry leaders to provide actionable insights.

What You'll Gain

• Hands-on experience in AI research, strategy and business impact analysis.
• Exposure to top AI experts, executives and thought leaders at Salesforce.
• A deep, practical understanding of how AI is shaping the future of enterprise software.
• The opportunity to contribute to high-impact research that influences AI innovation at Salesforce.

Unleash Your Potential

Salesforce benefits and resources help you find balance and be your best, and AI agents help you accelerate your impact. Together, the team will bring the power of Agentforce to organizations of all sizes. Apply today to shape the future and redefine what's possible for yourself, for AI and for the world.

In the United States, compensation is determined by factors such as location, job level, job-related knowledge, skills and experience. Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k) and an employee stock purchase program.