Supplier Account Manager Co-op, Windsor Locks CT

Supplier Account Manager Co-Op at Collins Aerospace

Are you looking to build hands-on experience in supply chain operations within the aerospace industry? As a Supply Chain Co-op supporting the Aftermarket division at Collins Aerospace, you will help the repair and overhaul business manage supplier relationships, improve delivery performance, and keep supply flowing to customers.

You will work closely with global suppliers, customer account teams, and internal operations partners to resolve delivery problems, drive supplier accountability, and support aftermarket execution. The role builds strong supplier management skills while contributing directly to customer satisfaction, operational performance, and business results.

What You Will Do

• Manage day-to-day supplier interactions for the aftermarket business, acting as a primary contact for delivery, performance, and issue resolution.
• Develop, track, and support supplier recovery plans when on-time delivery, quality, or responsiveness targets are missed.
• Work with Customer Account Managers, operations, and planning teams to address service issues and support customer commitments.
• Monitor supplier metrics such as on-time delivery, lead time adherence, and responsiveness, then analyze trends and flag risks to supply continuity.
• Prepare, publish, and present monthly supplier scorecards for performance reviews and continuous improvement discussions.
• Ensure compliance with Aftermarket Product Support Agreements (PSAs), including contractual commitments, communication expectations, and service-level requirements.
• Stay flexible with schedules to communicate effectively with suppliers in different time zones and resolve issues quickly.
• Take part in cross-functional meetings to align supply chain priorities with operational and customer needs.
• Identify ways to improve processes, communication flow, and supplier engagement across aftermarket execution.

What You Will Learn

• Practical experience managing supplier performance in a regulated aerospace aftermarket environment.
• How aftermarket supply chains differ from production environments, including urgency-driven demand and customer-focused execution.
• Data analysis and reporting methods used to drive supplier accountability and operational decisions.
• Communication strategies for working with internal stakeholders and global suppliers.
• Exposure to ERP systems (SAP), Lean principles, and structured problem-solving methods.
• How supplier management affects customer satisfaction, delivery performance, and business outcomes.

This is a hybrid role. Employees in hybrid roles work regularly both onsite and offsite, with the onsite ratio set in partnership with the leader. Candidates may be asked to attend some interview steps in person at an RTX office, whether the role is onsite, hybrid, or remote.

This role is U.S.-based. U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. No security clearance is required.