HPE Hiring HPC/AI Systems Service Process Intern (Illinois)

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company that helps people live and work better. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud. Our culture values new and better ways to accelerate what's next, and varied backgrounds are valued and succeed here.

This role is designed as onsite, with an expectation that you will primarily work from an HPE partner or customer office.

Job Description

Job Family Definition: Students or recent graduates of college, university, or other accredited academic programs, pursuing diplomas or degrees (Associate, Bachelor's, Master's, or PhD) in any field. Assists in tasks aligned with their field of study, including research, team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and build professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities.

Responsibilities

• Work closely with the Site Team and ATA (Americas Tech Advisor) to review and execute CI (Continuous Improvement) process creation and modification in these areas: Case Management, Site Process Alignment, Documented Processes, Process Gaps, Contracts, Revenue, and KPIs/Metrics.
• Collaborate with team members through face-to-face, phone, and online communication including email, Teams, and Slack.
• Occasionally assist with hands-on hardware and system installation activities.
• Review tickets for hardware actions needed and claim them for action.
• Use the ticket system to document actions taken and pass tickets to the next step.
• Complete training on specialized compute hardware, network, and storage components.
• Read system documentation and diagrams to identify components within a system.
• Operate hand tools and low-power tools (e.g., battery-powered screwdriver).
• Select proper tools and keep them organized on site.
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person.
• Occasionally operate a pallet jack to move inventory within the site (for equipment that does not require an operator's license).
• Occasionally assist with system installation activities.
• Interface with the parts inventory manager where applicable.
• Support senior team members on assigned technical projects as determined by the business unit.
• Help identify and troubleshoot technical issues, providing support and suggesting solutions.
• Take part in team activities, including team meetings, learning project methodologies, and collaborating with colleagues.
• Keep learning about new technologies and methodologies relevant to the work.
• Complete assigned tasks and responsibilities from a supervisor in a timely and efficient manner.

Impact/Scope

Interns are university students actively enrolled in a university, college, or institution pursuing a Bachelor's degree in a technical area of study, and typically work during school breaks before returning to university. While this applies to most interns, there may be opportunities for full-time students to work as part-time interns during the school year in some countries.

Accessibility

HPE is committed to an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you need accommodation at any stage of the application or interview process, submit your request through the secure form linked on the HPE People site. This option is reserved for applicants needing assistance or reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing: A comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.

Personal & Professional Development: Specific programs to help you reach career goals, whether becoming a knowledge expert in your field or applying your skills to another division.

Unconditional Inclusion: HPE celebrates individual uniqueness, offers flexibility to manage work and personal needs, and makes bold moves together as a force for good.

Equal Opportunity

HPE is an Equal Employment Opportunity employer and does not discriminate on the basis of race, gender, or any other protected category. Decisions are made on the basis of qualifications, merit, and business need. HPE will comply with all applicable laws regarding the use of arrest and conviction records in employment.

Recruitment Fraud Alert: HPE will never charge a candidate a registration, hiring, or other fee, and will never request personal information such as bank account details, Social Security numbers, or national IDs via social media or chat applications. Verify any third party claiming to represent the company, and report suspected recruitment fraud to your local authorities.