Hardware Service Engineer Intern (Illinois)

Hardware Service Engineer Intern

This role is onsite, with an expectation that you will primarily work from an HPE partner or customer office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture values finding new and better ways to accelerate what's next, and varied backgrounds are valued and succeed here.

Job Family Definition

Students or recent graduates of college, university, or other accredited academic programs, pursuing diplomas or degrees (Associate, Bachelor's, Master's, or PhD) in any field. Assists in various tasks aligned with their field of study, including research, team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities.

Responsibilities

• Perform repair and maintenance activities on HPC compute, network, and storage hardware
• Review tickets for hardware actions needed and claim them for action
• Interact with the ticket system to document actions taken and pass tickets to the next step
• Complete training on specialized compute hardware, network, and storage components
• Read system documentation and diagrams to identify specified components within a system
• Collaborate with team members using face-to-face, phone, and online communication, including email, Teams, and Slack
• Perform hardware actions, such as component replacement from spares
• Operate hand tools and low-power tools (such as battery-powered screwdrivers)
• Select proper tools and keep them organized on site
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
• Occasionally operate a pallet jack to move inventory within the site (for equipment that does not require an operator's license)
• Occasionally assist with system installation activities
• Interface with the parts inventory manager if applicable
• Support senior team members on assigned technical projects as determined by the business unit
• Help identify and troubleshoot technical issues, providing support and suggesting solutions
• Assist with maintaining and updating hardware, software, and other technical systems
• Participate in team activities and meetings, learn project methodologies, and collaborate effectively with colleagues
• Actively learn about new technologies and methodologies relevant to the work
• Complete tasks and responsibilities assigned by a supervisor in a timely and efficient manner

Knowledge and Skills

• Knowledge of Linux
• Strong interest in high-tech HPC and a passion for learning
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Time management skills and ability to work with strict deadlines
• A collaborative, solution-focused mindset and a sense of urgency

Impact and Scope

University students actively enrolled in a university, college, or institution pursuing a Bachelor's degree in a technical area of study, who typically work during school breaks and then return to their university. While this applies to most interns, there may be opportunities for full-time students to work as part-time interns during the school year in some countries.

Benefits

We strive to provide team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. We also invest in your career with specific programs to help you reach your career goals, whether you want to become a knowledge expert in your field or apply your skills to another division.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you need accommodation during any stage of the application or interview process, submit your request through the secure form linked on the HPE people site. This option is reserved for applicants needing assistance or reasonable accommodation related to a disability.

HPE is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, or any other protected category, and decisions are made on the basis of qualifications, merit, and business need.