Customer Success Manager Intern

The Customer Success Manager is a designated advocate within HPE for post-sales account support coordination. The CSM works closely with customers and multiple HPE organizations to ensure effective implementation of HPE Customer Support, expedite resolution of critical customer issues, and manage both technical and non-technical customer escalations.

This role is hybrid, with an expectation of working on average 2 days per week from an HPE office.

What You'll Do

As a member of the Customer Success Internship program, you may:

• Assist Customer Success Managers (CSMs) in preparing for and documenting quarterly business reviews, including performance metrics, trends, and progress updates.
• Develop an understanding of customer business objectives and how HPE products and solutions are deployed in their environment.
• Support customer relationship management by tracking action items, following up on requests, and keeping communication timely.
• Work with internal teams to help drive issue resolution and coordinate between customers and HPE support organizations.
• Analyze customer case trends and operational data to identify recurring issues, risks, and improvement opportunities.
• Gain exposure to customer success best practices, technical support processes, and strategic account management.

What You'll Gain

• Hands-on experience working with customers and Customer Success professionals.
• Insight into how leading technology solutions help businesses reach their goals.
• Communication, problem-solving, and relationship-management skills.
• Collaboration with teams across Support, Engineering, Sales, and Services.
• Mentorship and career development guidance from industry professionals.

This internship offers a chance to explore a career in Customer Success while building skills that will help you succeed in the technology industry.

Benefits

HPE offers a range of health and wellbeing benefits that support physical, financial and emotional wellbeing. The company also invests in career development programs, and employees are encouraged to pursue knowledge expertise or move into other divisions. Full benefit details are available on the HPE rewards site.