Strategic Operations Intern (Santa Clara)

Internship Program Overview

ServiceNow is looking for students who want to learn, grow, and take an early step in their careers while making a real impact. The program includes 12-week summer internship opportunities across several business functions.

Interns take part in an executive speaker series, career development workshops, philanthropic efforts, and team-building activities. They also get access to online learning and a dedicated summer coach to help them grow with the company.

To learn more, visit the ServiceNow Early Career page.

Team Overview

The Strategic Operations Group at ServiceNow focuses on high-impact strategies that support growth and the company's rapidly increasing scale. The team works cross-functionally with senior leaders on projects spanning top-line growth, internal operational initiatives, and other strategic work.

This team is looking for Masters interns to work closely with team members and stakeholders, accelerating impact and contributing directly to business strategy. It is a strong chance to gain experience in strategy, planning, and operations at a high-growth enterprise software company.

Focus Areas

• Strategic initiatives (scoping, framing, executing)
• Business planning and operations
• Budgeting and long-term financial planning and forecasting
• Designing and driving strategic programs
• Customer and partner engagement

Responsibilities May Include

• Helping develop strategic market and product line business plans and marketing programs that support sales in designated segments, identifying volume and strategic customers, and building partnerships
• Structuring complex problems, developing hypotheses, running analyses, and recommending actions through a data-driven process
• Collecting and analyzing large datasets and summarizing insights
• Developing compelling recommendations and communicating them in high-quality output
• Supporting teams in identifying opportunities, improving productivity, and accelerating execution
• Analyzing market data to identify trends and opportunities, shaping strategic direction, and creating market analysis presentations

Additional Information

ServiceNow uses flexible work personas (flexible, remote, or required in office) based on the nature of the work and the employee's assigned location.

ServiceNow is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other legally protected category. Applicants with arrest or conviction records are considered in line with legal requirements.

For roles that require access to export-controlled technology, employment is contingent on ServiceNow obtaining any required export license or approval.

Company Description

ServiceNow is the AI control tower for business reinvention. Its ServiceNow AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent work together.