IT Desktop Engineering Intern

Leidos is looking for an intern to support the IT desktop engineering team within the Department of Justice IT Portfolio. In this portfolio, Leidos delivers IT services, engineering, and technical support for customers, mainly within the Department of Justice. Services include managed IT services, managed service desk (Tier 1), deskside support (Tier 2), workstation and server engineering and maintenance, security, managed print services, ITSM, infrastructure, Agile development, and end user support.

The IT desktop engineering team supports, manages, upgrades, and configures IT infrastructure tools that customers need to use their IT environment. This includes packaging workstation software and building workstation images. The team tests and deploys baseline workstation patches so they go out on time, and provides Tier 3/Tier 4 support for workstation issues escalated by the Service Desk.

The intern will help in several ways, including documenting installation steps, creating knowledge base articles, and collecting test results from users. This is a chance to learn the nuts and bolts behind IT operations while helping customers.

The ideal candidate is pursuing a degree in a technical field such as engineering or computer science and has a broad technical background. The role requires the ability to multitask and manage many priorities and customers. Strong written and verbal communication skills will help the intern succeed.

Primary Responsibilities

• Assist the engineering team with application troubleshooting
• Assist the engineering team with software packaging, including testing and deployment
• Help document root causes of IT issues
• Take part in troubleshooting sessions to resolve system issues
• Draft technical documents to help others understand the IT environment
• Monitor system health and take action to resolve issues
• Other duties as assigned

Basic Qualifications

• Currently enrolled in a degree program in Computer Science, Engineering or a related field
• US citizenship is required
• Ability to obtain and maintain a public trust clearance
• Excellent written and verbal communication skills
• Ability to multitask and work in a fast-paced environment
• IT skills

Preferred Qualifications

• Past experience with ATF
• CompTIA A+ Certification
• Experience providing IT support for law enforcement operations

Leidos moves fast and aims high. The company is looking for people who challenge the status quo and do not give up.