Technical Content Professional Apprentice (Poughkeepsie)

IBM Infrastructure & Technology designs and operates the systems that keep the world running, from high-resiliency mainframes and hybrid cloud platforms to networking, automation and site reliability. Teams here protect the performance, security and scalability that clients and industries rely on every day.

Technical content is the foundation of clients' digital self-service experience and is essential to client retention and growth. In this apprentice role, you will work with the Design community to create user-centered, high-quality content, and help drive customer loyalty and IBM's profitability.

Responsibilities

• Design, develop and publish technical product content, such as UI text, messages, product and API documentation and multimedia.
• Focus on clarity, accuracy and other qualities of quality information.

About the Apprenticeship

The IBM Apprenticeship Program lasts about 12 months and is an official registered apprenticeship recognized by the Department of Labor (DOL). Graduates receive a nationally recognized credential from the DOL.

You will complete specific learning hours and on-the-job training to build the skills needed for the role. Once you graduate and receive your certificate, you can apply to available full-time roles at IBM.

Who You Are

This apprenticeship is about learning, so IBM welcomes candidates who are early in their careers. If you have some experience with coding or development, or with creating technical content, you are a strong fit.

• Drive and eagerness to learn
• Strong problem solving and communication skills
• Able to work independently and take initiative, and also collaborate within an agile team
• Some knowledge or experience in one or more of the following: writing accurate, clear and concise content for a global audience; designing, developing, editing and producing technical documentation; design thinking; using shared source repositories such as GitHub; agile principles; HTML, XML or DITA tagging languages; understanding technical concepts
• Willingness to complete the requirements of the apprenticeship program