Site Reliability Engineer Intern

Site Reliability Engineer Network Intern - OneIT - Austin, TX

At IBM, work is more than a job: it's a calling to build, design, code, consult, think along with clients, sell, make markets, invent, and collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

IBM is seeking a motivated and detail-oriented IT Administrator intern with an interest in Site Reliability Engineering (SRE) and/or Networking Reliability Engineering (NRE) to join our team. These roles offer hands-on experience in enterprise IT systems management while introducing you to modern reliability engineering practices. You'll work alongside experienced professionals to support infrastructure operations and contribute to automation and performance initiatives.

Your Role and Responsibilities: Administrator and SRE Role

• Assist in maintaining and supporting enterprise IT systems including servers, virtual machines, and cloud environments.
• Monitor system performance and help identify reliability issues.
• Support automation efforts for routine administrative tasks using scripting tools.
• Participate in incident response and post-incident analysis.
• Help document system configurations, operational procedures, and reliability metrics.
• Collaborate with cross-functional teams on infrastructure and service delivery.

Your Role and Responsibilities: Network Administration and NRE Role

• Assist in configuring, monitoring, and maintaining network devices including routers, switches, and firewalls.
• Support day-to-day network operations, troubleshooting connectivity issues and escalating as needed.
• Participate in network performance analysis and reporting.
• Learn and apply automation techniques to reduce manual tasks and improve reliability.
• Collaborate with cross-functional teams on network upgrades, deployments, and incident response.
• Document network configurations, procedures, and reliability metrics.

Qualifications

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.
• Strong understanding of IP (internet protocol) and other network administration protocols.
• Proven analytical and problem-solving abilities.
• Juniper/Arista/Cisco network general education.
• Ability to conduct research into IT networking issues and products as required.
• Team-oriented and skilled in working within a collaborative environment.
• Familiarity with scripting languages (e.g., Python, Bash).
• Strong analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• Exposure to cloud platforms (IBM Cloud, AWS, Azure).
• Interest in SRE principles such as automation, observability, and fault tolerance.
• Interest in NRE principles such as fault tolerance, observability, and incident response.
• Familiarity with monitoring tools (e.g., Wireshark, SolarWinds, Grafana).
• Understanding of cloud networking (IBM Cloud, AWS, Azure).
• Familiarity with monitoring tools (e.g., Grafana, Prometheus).
• Experience with version control systems (e.g., Git) and CI/CD concepts.