Kirkland Hiring Security Engineering & Automation Intern

Who We Are

ServiceNow is working to make work life more lifelike and to change how the biggest companies in the world do business. Our technology helps structure and automate the flow of work so that people can get what they need at their fingertips, much like they do in real life.

Why Work at ServiceNow?

Former interns describe a team that gives them meaningful work instead of busywork, a positive environment where people readily help with questions, and the chance to make a real impact on the company.

Your Team

ServiceNow has a large, highly skilled security team at multiple sites worldwide and is growing quickly. We are recruiting students in their final year of college or university for a Security Intern position within Field Security. The role offers real-world experience across several growing Security teams while you finish your degree. You will also learn the ServiceNow platform, one of the fastest growing SaaS services among large enterprises.

What You Will Do

• Represent SSO in security incidents, tasks, issues, questions and calls related to security and privacy
• Handle customer outreach communication on security and escalations
• Support penetration test initiation and follow-up or escalations
• Coordinate and support security-related PRBs
• Work on the End of Life and Patching Program
• Facilitate the workflow and triage of security incidents and tasks by working with various security and ServiceNow teams
• Process Acceptable Use Policy violations
• Provide Clone Library support
• Deliver training, support and enablement to Tech Support and SAM teams

Qualifications

To succeed in this role, you should be enrolled in an accredited university pursuing a Master's degree in Computer Science or a related field, graduating in December 2027 or later. Experience applying AI to work processes, decision-making or problem-solving is valued, including using AI tools, automating workflows or analyzing AI-driven insights.

• General understanding of Cloud Service Providers
• Excellent presentation and communication skills, with strong customer-facing ability
• Prior RFP and contract review experience is a plus
• General understanding of ITIL and ITSM
• General understanding of Cloud Operations is desired
• Industry certifications such as CISSP, CISM, CSSP, CEH or equivalent are desired
• Hands-on security incident handling and remediation experience is desired
• General knowledge of internet security protocols and technologies
• General knowledge of threat analysis and enterprise cyber defense techniques
• Understanding of security operations
• Ability to explain complex issues to peers, executives and customers
• Strong interpersonal skills
• Self-motivated, able to excel with little supervision
• Strong collaborator who builds and draws energy from coworkers

Additional Information

ServiceNow is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status or any other legally protected category, and applicants with arrest or conviction records are considered in line with legal requirements.

For positions requiring access to controlled technology under export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may need export control approval for certain individuals. All employment depends on obtaining any required export license or approval.