Austin Hiring Infrastructure Lab Technician Apprentice

Infrastructure & Technology at IBM

IBM Infrastructure & Technology designs and operates the systems that keep the world running, from high-resiliency mainframes and hybrid cloud platforms to networking, automation and site reliability. Teams here ensure the performance, security and scalability that clients and industries rely on every day.

Working in this area means tackling complex challenges with curiosity and collaboration. You will work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions. IBM offers continuous learning, career growth and a supportive culture.

The Role

As an Infrastructure Lab Technician Apprentice, you will apply your knowledge using the latest tools and technologies to support IBM processors, storage and other semiconductor hardware. You will work alongside experienced engineers, technicians and mentors in a production and/or development hardware raised floor environment, maintaining hardware for the IBM Infrastructure Group.

Where applicable, you will learn the day-to-day activities of a hardware raised floor environment across several Infrastructure raised floors. The work is hands-on and physical, with some lifting and dexterity requirements. You will also learn and follow lab safety procedures and the hardware life cycle workload applications.

You will be trained and must certify through testing in each responsibility. For the hardware life cycle, you will rack, stack and cable new hardware (power and network), and un-rack and pack old hardware and cabling.

About the Apprenticeship

The IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL). Graduates receive a nationally recognized credential from the DOL.

Apprentices complete required learning hours and on-the-job training to build the skills needed for the role. Most apprentices finish within 12 months, at their own pace. After graduating and receiving your certificate, you may apply to available full-time roles at IBM.

Apprentices join a local cohort, start with a few weeks of orientation about IBM and their skills roadmap, then progress through hands-on work with project teams guided by managers and mentors.

What We Are Looking For

• Drive and eagerness to learn
• Ability to work independently in an efficient and organized manner
• Ability to work collaboratively in a team
• Strong troubleshooting skills
• Basic knowledge of electrical engineering concepts, such as electrical safety, electron theory, AC/DC basics, wires and cables, computer electronics and electrical testing equipment
• Willingness to complete the apprenticeship program requirements
• Some knowledge or experience with physical computer hardware installation or workstation tools for workload tracking
• Ability to team lift large hardware units and work in a fast-paced, physically demanding environment

Experience with data analysis or teamwork in the past is welcome but not required. This position is not eligible for visa sponsorship, and relocation assistance is not available.