Support Engineer 1 Jobs

FreeWheel, a Comcast company, provides ad platforms for publishers, advertisers, and media buyers. Built on premium video content, strong data, and advanced technology, it helps buyers and sellers transact across all screens, data types, and sales channels. With offices in nine countries, FreeWheel can place advertisements around the world.

Job Summary

This entry-level role provides technical sales support by analyzing customer requirements and recommending suitable products and services. Under supervision, you will guide sales teams through product demonstrations and technical presentations and contribute to solution designs. You will also develop standard product proposals and pricing configurations. The role relies on others for instruction and direction while building competence through routine work.

Core Responsibilities

• Analyze customer requirements under supervision to identify suitable products and services for basic needs.
• Support sales teams by preparing technical presentations on company products with guidance from senior technical specialists.
• Develop standard product proposals and basic pricing configurations while learning to address common technical requirements.
• Contribute to customer solution designs by gathering technical specifications under direction from experienced team members.
• Learn to recommend product bundles and promotional pricing structures through mentored customer interactions.
• Assist with technical product demonstrations and customer presentations following established sales support procedures.
• Take part in sales training sessions to build knowledge of voice solutions while receiving coaching from senior technical staff.
• Support customer engagement by tracking project timelines and keeping regular communication under supervision.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent and punctual attendance. Work nights and weekends or variable schedules as necessary.
• Perform other duties and responsibilities as assigned.

Expectations for All Employees

• Follow the Operating Principles as the guidelines for how you do your job.
• Put customers first, offering seamless digital options at every touchpoint and turning them into promoters of our products and services.
• Be enthusiastic learners, users and advocates of our technology, products and services, especially our digital tools and experiences.
• Win as a team by working together and staying open to new ideas.
• Take an active part in the Net Promoter System by joining huddles, making callbacks and helping raise opportunities to serve customers better.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what is right for each other, our customers, investors and our communities.

This information is designed to indicate the general nature and level of work performed in this role. It is not a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.