Change Management Intern

About Zipline

Zipline operates the world's largest and most experienced drone delivery service, with a mission to serve all humans equally by ensuring access to food, medicine, and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries, including blood, vaccines, medical supplies, food, and retail products.

Our customers include leading healthcare systems, governments, retailers, restaurants, and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide fast point-to-point delivery. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics.

About the NPI Team

The New Product Introduction (NPI) team moves hardware design changes and brand-new products from concept development through large-scale production and commercial use. We coordinate across design, testing, supply chain, quality, manufacturing, and field operations to ensure products are ready to build, launch, and scale in support of Zipline's mission.

About The Role

This role on the Change Management/NPI team will help us level up our ability to process and implement changes at high volume and high change velocity. Zipline's unique ability to quickly improve our hardware and develop new designs allowed us to launch our hardware so successfully, and this role will unlock our ability to expand across the United States and beyond while maintaining the same design improvement velocity.

What You'll Do

• Build a tool that visualizes hardware changes over time, shows how product configurations evolve, and highlights hardware capabilities at specified timestamps.
• Build a tool that evaluates configuration compatibility across current and previous hardware revisions and summarizes hardware capabilities for specified configurations.
• Build a user interface for submitting engineering changes that standardizes required information, reduces errors, and generates complete change summaries for technical and non-technical audiences.

What You'll Bring

• Currently pursuing a bachelor's degree in mechanical engineering, computer science, information systems, data science, or a related technical field.
• Demonstrated experience through coursework, personal projects, research, student organizations, or prior internships building software, data, dashboard, or automation tools.
• Familiarity with at least one technical tool or language used to build solutions, such as Python, JavaScript, SQL, APIs, spreadsheets, databases, or low-code application platforms.
• Strong analytical and systems-thinking skills, with the ability to understand relationships, dependencies, and business rules within complex, multi-level assemblies or product data.
• Ability to gather requirements from users, ask clarifying questions, and turn ambiguous problems into clear workflows, visualizations, or user-friendly interfaces.
• Strong written and verbal communication skills, including the ability to document information, explain technical outputs to non-technical audiences, and incorporate feedback from technical and non-technical stakeholders.
• Detail-oriented and organized, with the ability to validate data, manage changing priorities, and work independently and collaboratively on complex projects.

What Else You Should Know

This internship is a full-time position, in-person at our South San Francisco office. We will host our Spring 2027 interns from January to April. Zipline is unable to sponsor work visas for applicants to this position.

Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits, where applicable and subject to local requirements.

Candidates are limited to three (3) applications within a 30-day period.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.