Auto Claims Adjuster Trainee Remote

Job Description

Start building a career in claims through hands-on experience, growing responsibility, and decisions that directly affect the customer experience. As a Material Damage Claims Trainee, you will learn to investigate auto losses, determine coverage and liability, evaluate property damage, and negotiate claims within established authority.

You will also build a broader understanding of insurance policies, claims technology, vehicle components, subrogation, and potential fraud. With each claim, you will strengthen the analytical, communication, and decision-making skills that claims work depends on.

The Auto Claims Adjuster Trainee investigates and confirms the facts of loss for automobile accidents. The role determines coverage, liability and damages, and negotiates claims within authority.

While the role offers flexibility, candidates in certain areas may be expected to report to an office in Winston-Salem, NC; Charlotte, NC; Ontario, CA; or Scottsdale, AZ.

Key Responsibilities

• Handle basic investigation of most aspects of auto claims, including coverage, liability and damages
• Identify customer needs and meet them using appropriate customer service skills
• Apply a basic understanding of the systems and technology used within the company
• Partner to determine subrogation or fraud potential and how to handle it
• Show a basic understanding of the insurance policies the company writes, the industry, and internal relationships within the company and department
• Begin recognizing vehicle body parts and other potential property damage

Supervisory Responsibilities

This job does not have supervisory duties.

Licensing requirement: candidates who hold an active insurance license must end all existing appointments before onboarding and cannot hold outside appointments during employment. Applicants who hold a resident producer license and seek an adjuster role must surrender that license when the licensing team instructs them to.

Work From Home Requirements

Allstate provides a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement.

A dedicated, private workspace free from distractions, with appropriate desk and seating, is required. Reliable internet with minimum speeds of 50 Mbps download and 5 Mbps upload is also required.