Job Overview

As an L1 AWS Support Engineer, you will play a crucial role in providing first-level technical support for AWS-based solutions. Your primary responsibility will be to troubleshoot and resolve technical issues related to EC2 instances, S3 buckets, VPC, IAM, and other AWS services. You will also monitor cloud environments, respond to alerts, and ensure optimal performance and security.

Key Responsibilities

Incident Management

Receive and log incident tickets related to AWS services
Troubleshoot and resolve basic AWS-related issues
Escalate complex problems to higher-level support teams

Monitoring & Alerting

Monitor AWS performance and availability
Respond to alerts and take corrective actions

Deployment & Configuration

Deploy and configure AWS resources based on predefined templates
Ensure proper cloud resource management

Backup & Recovery

Perform regular backups and restore operations
Maintain data integrity and disaster recovery plans

Cost Optimization

Identify opportunities to optimize AWS resource usage
Suggest cost-effective solutions for cloud infrastructure

Knowledge Base Management

Document troubleshooting steps and solutions
Contribute to internal knowledge base articles

Customer Interaction

Communicate effectively with customers to understand their issues
Provide clear and concise explanations of technical resolutions

Security & Compliance

Follow AWS security best practices and policies
Identify and report potential security threats

Required Skills & Qualifications

Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
Basic knowledge of troubleshooting and debugging techniques
Familiarity with command-line interfaces (CLI) and scripting (Bash, PowerShell)
Excellent problem-solving and analytical skills
Strong communication skills (written and verbal)
Ability to work both independently and in a team
Customer-focused mindset and ability to handle support queries
Education Requirement: Bachelor’s degree in Computer Science, IT, or related fields
Technical Skills Required: AWS core services (EC2, S3, VPC, IAM), troubleshooting, command-line interfaces, scripting (Bash, PowerShell), deployment, configuration, backup, recovery, cost optimization

Preferred Certifications

AWS Certified Cloud Practitioner (Preferred but not mandatory)

Why Join Us?

Opportunity to work in one of the fastest-growing cloud environments
Hands-on experience with AWS cloud infrastructure
A remote-first work culture with flexible schedules
Exposure to real-world cloud deployments and problem-solving

Kickstart your career in Cloud Computing & AWS Support by joining our team! 🚀

Remote Jobs

L1 AWS Support Engineer