Job Overview
As an L1 AWS Support Engineer, you will play a crucial role in providing first-level technical support for AWS-based solutions. Your primary responsibility will be to troubleshoot and resolve technical issues related to EC2 instances, S3 buckets, VPC, IAM, and other AWS services. You will also monitor cloud environments, respond to alerts, and ensure optimal performance and security.
Key Responsibilities
Incident Management
- Receive and log incident tickets related to AWS services
- Troubleshoot and resolve basic AWS-related issues
- Escalate complex problems to higher-level support teams
Monitoring & Alerting
- Monitor AWS performance and availability
- Respond to alerts and take corrective actions
Deployment & Configuration
- Deploy and configure AWS resources based on predefined templates
- Ensure proper cloud resource management
Backup & Recovery
- Perform regular backups and restore operations
- Maintain data integrity and disaster recovery plans
Cost Optimization
- Identify opportunities to optimize AWS resource usage
- Suggest cost-effective solutions for cloud infrastructure
Knowledge Base Management
- Document troubleshooting steps and solutions
- Contribute to internal knowledge base articles
Customer Interaction
- Communicate effectively with customers to understand their issues
- Provide clear and concise explanations of technical resolutions
Security & Compliance
- Follow AWS security best practices and policies
- Identify and report potential security threats
Required Skills & Qualifications
- Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
- Basic knowledge of troubleshooting and debugging techniques
- Familiarity with command-line interfaces (CLI) and scripting (Bash, PowerShell)
- Excellent problem-solving and analytical skills
- Strong communication skills (written and verbal)
- Ability to work both independently and in a team
- Customer-focused mindset and ability to handle support queries
- Education Requirement: Bachelor’s degree in Computer Science, IT, or related fields
- Technical Skills Required: AWS core services (EC2, S3, VPC, IAM), troubleshooting, command-line interfaces, scripting (Bash, PowerShell), deployment, configuration, backup, recovery, cost optimization
Preferred Certifications
- AWS Certified Cloud Practitioner (Preferred but not mandatory)
Why Join Us?
- Opportunity to work in one of the fastest-growing cloud environments
- Hands-on experience with AWS cloud infrastructure
- A remote-first work culture with flexible schedules
- Exposure to real-world cloud deployments and problem-solving
Kickstart your career in Cloud Computing & AWS Support by joining our team! 🚀
