Position Overview:

We’re looking for a hands-on IT Support Specialist to provide Tier 1-2 support in a fast-paced, remote-first environment. In this role, you will help ensure that our growing workforce has everything they need to succeed. You’ll play a key part in making sure new hires are onboarded smoothly, while solving technical issues quickly and professionally. If you enjoy troubleshooting and helping people use technology effectively, this is the role for you!

Key Responsibilities:

Respond to IT support requests via Slack, email, or ticketing system
Troubleshoot and resolve issues related to VPN, WiFi, Microsoft 365, Zoom, Slack, and other essential tools
Onboard new hires by setting up accounts, shipping hardware, and ensuring all tools and devices are ready for their first day
Track and manage IT assets (MacBooks, iPads, headsets, etc.)
Maintain and improve standard operating procedures (SOPs) for onboarding, software installation, security policies, and device usage
Ensure compliance with security protocols including FileVault encryption, password policies, and 1Password setup
Assist with software license provisioning and renewals
Triage and escalate complex issues to IT Manager or DevOps as needed
Help with offboarding processes, including equipment returns and system deactivation

Required Qualifications:

2+ years of experience in an IT support/help desk or desktop support role
Experience with Mac and Windows operating systems
Basic networking knowledge (VPN, WiFi, SSO/MFA, DNS)
Strong organizational and communication skills
Customer-first mindset with a friendly and calm demeanor under pressure

Preferred Qualifications:

Experience with Microsoft 365, Azure AD, and Zoom administration
Familiarity with tools like Mosyle, Intune, or other MDM software
Knowledge of Jira, Slack, Bitbucket, or Salesforce for access management
Experience with cloud platforms like AWS or SharePoint
Prior experience supporting a remote or hybrid workforce

Benefits:

We believe in supporting our employees in all aspects of life. Here’s what you can look forward to:

Health & Wellness Coverage: Comprehensive benefits package starting on the first of the month following your hire date
401(k) Company Match: Helping you build financial security for the future
Generous Time Off: 20 vacation days, 10 sick days, 8 company holidays, 3 floating holidays, and 3 volunteer days
Employee Assistance Program (EAP): Resources for mental health, financial well-being, and everyday challenges
Exclusive Discounts: Save on groceries, restaurants, entertainment, pet insurance, cell phones, and more via LifeMart
Wellness Program: MoveSpring Wellness App to keep you active with step challenges, workout content, and meditation tools
Culture & Team-Building: Enjoy fun challenges, annual events, and team activities to foster growth and connection

Leap is committed to equal employment opportunities and maintaining an environment of mutual respect. We do not discriminate based on race, religion, gender identity, age, disability, or any other protected status.

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IT Support Specialist