Position Overview:
We’re looking for a hands-on IT Support Specialist to provide Tier 1-2 support in a fast-paced, remote-first environment. In this role, you will help ensure that our growing workforce has everything they need to succeed. You’ll play a key part in making sure new hires are onboarded smoothly, while solving technical issues quickly and professionally. If you enjoy troubleshooting and helping people use technology effectively, this is the role for you!
Key Responsibilities:
- Respond to IT support requests via Slack, email, or ticketing system
- Troubleshoot and resolve issues related to VPN, WiFi, Microsoft 365, Zoom, Slack, and other essential tools
- Onboard new hires by setting up accounts, shipping hardware, and ensuring all tools and devices are ready for their first day
- Track and manage IT assets (MacBooks, iPads, headsets, etc.)
- Maintain and improve standard operating procedures (SOPs) for onboarding, software installation, security policies, and device usage
- Ensure compliance with security protocols including FileVault encryption, password policies, and 1Password setup
- Assist with software license provisioning and renewals
- Triage and escalate complex issues to IT Manager or DevOps as needed
- Help with offboarding processes, including equipment returns and system deactivation
Required Qualifications:
- 2+ years of experience in an IT support/help desk or desktop support role
- Experience with Mac and Windows operating systems
- Basic networking knowledge (VPN, WiFi, SSO/MFA, DNS)
- Strong organizational and communication skills
- Customer-first mindset with a friendly and calm demeanor under pressure
Preferred Qualifications:
- Experience with Microsoft 365, Azure AD, and Zoom administration
- Familiarity with tools like Mosyle, Intune, or other MDM software
- Knowledge of Jira, Slack, Bitbucket, or Salesforce for access management
- Experience with cloud platforms like AWS or SharePoint
- Prior experience supporting a remote or hybrid workforce
Benefits:
We believe in supporting our employees in all aspects of life. Here’s what you can look forward to:
- Health & Wellness Coverage: Comprehensive benefits package starting on the first of the month following your hire date
- 401(k) Company Match: Helping you build financial security for the future
- Generous Time Off: 20 vacation days, 10 sick days, 8 company holidays, 3 floating holidays, and 3 volunteer days
- Employee Assistance Program (EAP): Resources for mental health, financial well-being, and everyday challenges
- Exclusive Discounts: Save on groceries, restaurants, entertainment, pet insurance, cell phones, and more via LifeMart
- Wellness Program: MoveSpring Wellness App to keep you active with step challenges, workout content, and meditation tools
- Culture & Team-Building: Enjoy fun challenges, annual events, and team activities to foster growth and connection
Leap is committed to equal employment opportunities and maintaining an environment of mutual respect. We do not discriminate based on race, religion, gender identity, age, disability, or any other protected status.
