Leap is hiring for IT Support Specialist [Remote Stipend: $69K ,Experience: 2+ years]

Position Overview:

We’re looking for a hands-on IT Support Specialist to provide Tier 1-2 support in a fast-paced, remote-first environment. In this role, you will help ensure that our growing workforce has everything they need to succeed. You’ll play a key part in making sure new hires are onboarded smoothly, while solving technical issues quickly and professionally. If you enjoy troubleshooting and helping people use technology effectively, this is the role for you!

Key Responsibilities:

Respond to IT support requests via Slack, email, or ticketing system

Troubleshoot and resolve issues related to VPN, WiFi, Microsoft 365, Zoom, Slack, and other essential tools

Onboard new hires by setting up accounts, shipping hardware, and ensuring all tools and devices are ready for their first day

Track and manage IT assets (MacBooks, iPads, headsets, etc.)

Maintain and improve standard operating procedures (SOPs) for onboarding, software installation, security policies, and device usage

Ensure compliance with security protocols including FileVault encryption, password policies, and 1Password setup

Assist with software license provisioning and renewals

Triage and escalate complex issues to IT Manager or DevOps as needed

Help with offboarding processes, including equipment returns and system deactivation

Required Qualifications:

2+ years of experience in an IT support/help desk or desktop support role

Experience with Mac and Windows operating systems

Basic networking knowledge (VPN, WiFi, SSO/MFA, DNS)

Strong organizational and communication skills

Customer-first mindset with a friendly and calm demeanor under pressure

Preferred Qualifications:

Experience with Microsoft 365, Azure AD, and Zoom administration

Familiarity with tools like Mosyle, Intune, or other MDM software

Knowledge of Jira, Slack, Bitbucket, or Salesforce for access management

Experience with cloud platforms like AWS or SharePoint

Prior experience supporting a remote or hybrid workforce

Benefits:

We believe in supporting our employees in all aspects of life. Here’s what you can look forward to:

Health & Wellness Coverage: Comprehensive benefits package starting on the first of the month following your hire date

401(k) Company Match: Helping you build financial security for the future

Generous Time Off: 20 vacation days, 10 sick days, 8 company holidays, 3 floating holidays, and 3 volunteer days

Employee Assistance Program (EAP): Resources for mental health, financial well-being, and everyday challenges

Exclusive Discounts: Save on groceries, restaurants, entertainment, pet insurance, cell phones, and more via LifeMart

Wellness Program: MoveSpring Wellness App to keep you active with step challenges, workout content, and meditation tools

Culture & Team-Building: Enjoy fun challenges, annual events, and team activities to foster growth and connection

Leap is committed to equal employment opportunities and maintaining an environment of mutual respect. We do not discriminate based on race, religion, gender identity, age, disability, or any other protected status.

Leap

Leap is a prominent global platform dedicated to empowering students in their pursuit of international education. Founded in 2019, Leap provides a comprehensive suite of services including counseling, application assistance, test preparation, and financial solutions to help students successfully enroll in universities abroad. With a mission to democratize access to global education, Leap leverages technology and expert guidance to streamline the complex process of studying overseas.

The company has rapidly grown to employ over 1,000 professionals and has assisted hundreds of thousands of students, particularly from India and other emerging markets, in securing admissions to top universities across the US, UK, Canada, and Australia. Leap has garnered significant attention in the edtech sector, raising over $150 million in funding from leading investors such as Sequoia Capital and Owl Ventures. In recent news, Leap announced strategic partnerships with major educational institutions and expanded its offerings to include career guidance and alumni networking, further strengthening its position as a trusted leader in the international education space.

Company Details

Industry

Education TechnologyInternational EducationStudent Services

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