About the Role

POWDER RIVER is seeking a talented UI Engineer to join our team remotely, supporting a Department of Defense (DoD) project focused on modernizing customer service operations across various branches of the U.S. military.

Our client currently uses an on-premise contact center solution that is approaching end-of-life status. As part of our modernization initiative, we will be migrating their contact center operations to Amazon Connect in GovCloud — a secure and scalable Contact Center as a Service (CCaaS) certified at DISA Impact Level 4.

This is an exciting opportunity to work on a critical project that enhances customer support capabilities within the federal sector.

Key Responsibilities

  • Configure and deploy Amazon Connect environments.
  • Integrate Chatbot widgets into web-based applications.
  • Develop and fine-tune chatbots and voicebots using Amazon Lex v2, NLP, and ML models.
  • Design and implement conversational AI features for customer interactions.
  • Leverage AWS AI/ML services like Polly, Comprehend, and Transcribe to enhance functionality.
  • Create and maintain voice and chat self-service workflows, integrating with third-party systems for data exchange.
  • Build cloud-native chatbot solutions aligned with enterprise-level security and compliance standards.

Requirements

  • Active DoD Secret Clearance.
  • Minimum of 2 years of relevant professional experience.
  • Hands-on experience with Amazon Connect configuration.
  • Proficiency in Amazon Lex and conversational AI development.
  • Strong background in AI/ML concepts, including working with large language models (LLMs) and retrieval-augmented generation (RAG).
  • Familiarity with AWS AI/ML services such as Polly, Comprehend, and Transcribe.
  • Experience scripting with tools like Python, Bash, or Boto3.
  • Expertise in programming languages such as Python, Node.js, and JavaScript.
  • Experience working with AWS services like Lambda, API Gateway, DynamoDB, Terraform, CloudFormation, S3, and CloudWatch.

Preferred Qualifications

  • Previous experience supporting Federal or DoD projects.
  • Background working within FedRAMP Moderate/High or DISA IL4 environments.
  • AWS Certifications, such as AWS Solutions Architect or AWS Developer.
  • 2–3 years of hands-on experience building and integrating chatbots, conversational IVR systems, and self-service applications.
  • Understanding of DoD Risk Management Framework (RMF) and DISA IL4 security standards.
  • Experience with open-source web services and technologies like Java, REST, and SOAP.

Important Notes

  • Candidates must undergo drug testing as per 10 CFR 707.4 regulations.
  • A federal background investigation is required and may involve periodic reinvestigations.
  • Participation in a counterintelligence evaluation, including a counterintelligence-scope polygraph, may be necessary.

Equal Opportunity Employer

POWDER RIVER is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristics under applicable law.

All hires must verify their identity and eligibility to work in the United States, and complete the required employment eligibility forms upon hire.