Property Adjuster Trainee

Job Description

A day in the life of a Field Property Adjuster, and what it takes to do the job!

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility involves traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert – You'll live into Allstate's Claims Culture by caring, empowering, and restoring, accomplished by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator – You'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – You'll use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer customers their preference of communication to efficiently discuss their claim needs and keep them updated on claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – You'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – You'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Qualifications:

• Strong critical thinking and problem-solving skills.
• Previous experience as an outside adjuster is highly desired.
• Experience providing customer service face-to-face. Strong communication and interpersonal skills to ensure exceptional customer interactions.
• Ability to travel to customers' homes and efficiently manage claims.
• Detail-oriented and organized, with a focus on delivering high-quality work.

Required Qualifications:

• Residency in/near Los Angeles, CA is mandatory for this role.
• Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
• Valid driver's license and willingness to travel as part of the job requirements.

You're provided with comprehensive training:

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.
• You will be required to attend approximately 2 weeks of training that will take place in Dallas, TX.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Sign On Bonus:

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

*Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Company Car:

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.