Internship: Technical Specialist

Job Description

Help shape how IBM teaches and adopts AI at scale. You'll get hands-on with emergent AI practices and building blocks, including writing SKILL.md files, authoring agent skills, and other conventions the field is still inventing, across tools like Copilot, Rovo, Slackbot, and Box AI. You'll bring a fresh perspective on what concepts and skills we should be teaching employees as this space evolves.

Experiment with emergent AI-building practices (e.g., authoring SKILL.md files, agent skill design, prompt/skill packaging conventions) across platforms like Copilot, Rovo, Slackbot, and Box AI. Help design and test "Recipes" and learning concepts for the Toolbox (Digital Workplace) AI Cookbook based on hands-on findings. Support pilots of new AI practices and document findings and readiness gaps. Help deliver enablement sessions and Office Hours, including prep materials and follow-up content. Analyze adoption data and summarize results for team and leadership reviews. Draft user-facing content and triage questions in Toolbox (Digital Workplace) AI community channels.

Pursuing a Bachelor's or Master's in Computer Science, Information Systems, HCI, or related technical field. Ability to learn new, still-evolving concepts quickly and explain them to non-technical users. Strong written communication and basic data analysis skills (e.g., Excel or SQL-level). Hands-on curiosity with generative AI, including prompt design, agent skills, or similar emergent conventions. Familiarity with enterprise collaboration tools (Microsoft 365, Slack, Box, Jira, etc.). Comfort picking up new, still-evolving technical standards quickly.