Desktop Support Internship

Required Skills

• Enrolled in Computer Science and/or business coursework, or already holding a degree in computer science and/or business, or the work experience equivalent.
• Work within a customer oriented, positive team environment. Great face forward customer service ability.
• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.

Desired Skills

• Technical support experience in a computer support environment.
• Configure, troubleshoot and repair hardware.
• Configure network connectivity, including mobile computing.
• Demonstrate functional knowledge of information security and best practices.
• Possess excellent customer service skills.
• Think out of the box.
• Accept personal responsibility and be a team player.

Essential Job Functions

• Engage in the support of Key's computer platforms at corporate, campus and data center locations.
• Provide support on single projects and initiatives within scope, budget and timeline.
• Track corporate IT assets throughout computer lifecycle.
• Install, support, and maintain desktop applications.
• Provision applications using Microsoft System Center Configuration Manager (SCCM).
• Support desktop and mobile operating systems.
• Provide high level of customer service to Key's internal client base.
• Effectively communicate with the end user.
• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers.
• Complete work on assigned tickets within SLA.
• Use industry standard concepts, practices, and procedures.
• Rely on documented and established guidelines to perform the functions of the job.
• Communicate using excellent grammar and listening skills.
• Work closely with team and produce clear documentation.
• Learn new things and adapt to new procedures.