Claims Specialist Development Program

Manages, investigates, and resolves assigned claims while providing service to policyholders. Investigates and evaluates coverage, liability, and damages, and settles claims within prescribed authority levels. Identifies potentially suspicious claims and refers them to SIU, and spots opportunities for third-party subrogation.

Communicates with policyholders, witnesses, and claimants to gather claim information, refers tasks to auxiliary resources as needed, and advises on the proper course of action. Responds to written and telephone inquiries, including status reports, and ensures reserve adequacy. Responsible for the security of financial claim processing and the confidentiality of claim file information.

Applies effective loss management techniques, negotiates settlements with attorneys, claimants, and co-defendants, and arranges expert inspections for third-party or potential fraud actions. Updates files and provides comprehensive reports as required.

Strong written and oral communication skills are required, along with good interpersonal, analytical, investigative, and negotiation skills. Customer service experience is preferred. Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law is expected. A Bachelor's degree is required, and the ability to obtain proper licensing as required.