Boldr is hiring for Support Engineer T3 (TypeScript and NodeJS) | Remote | TalentdPro

Boldr is hiring for Support Engineer T3 (TypeScript and NodeJS) | Remote

Required Skills:Customer Support Debugging NodeJS Problem-Solving Ruby on Rails Technical Support Troubleshooting TypeScript

Boldr

Worldwide

Published by

Disha Dutta

Updated Apr 2, 2025

Salary Range

$90K - $124K

Experience

0-2 years

Job Type

Fresher

Employment Type

Full Time

About the Role

Boldr is seeking a highly motivated Support Engineer T3 to join our growing team. In this role, you will provide top-tier technical support to our customers, resolving complex issues efficiently and ensuring a seamless user experience. Your expertise in TypeScript and NodeJS will be instrumental in troubleshooting, debugging, and collaborating with cross-functional teams to improve our products.

As a Support Engineer, you will act as a problem-solver, identifying trends, escalating critical issues, and continuously improving internal processes. If you are passionate about customer support, data-driven problem-solving, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

Provide clear, concise, and empathetic communication to resolve customer tickets.
Identify, debug, and escalate complex issues to higher-level support engineers and product teams.
Analyze and monitor customer alerts, mitigating potential service disruptions.
Investigate and resolve technical problems related to data integrity, data feeds, and machine learning.
Actively participate in high-priority incidents, ensuring quick and effective resolutions to meet Service Level Agreements (SLAs).
Track recurring technical issues, propose solutions, and advocate for process improvements.
Build and refine internal support processes, including dashboards and troubleshooting protocols.
Collaborate with different teams to enhance product quality and customer experience.
Provide training and mentorship to new support engineers as the team expands.

Requirements

Technical Skills:

Strong expertise in TypeScript and NodeJS (Ruby on Rails experience is a plus).
Solid understanding of databases and data structures.
Experience in debugging and troubleshooting technical issues.
Familiarity with retail, supply chain, or grocery industry (preferred but not required).

Salary Range: $90,000 – $124,000 per year

Qualifications & Soft Skills:

Bachelor’s degree in IT, Computer Science, or a related field (Required).
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Strong analytical and problem-solving skills, with a keen eye for identifying trends.
Ability to work in a fast-paced environment, handling high-urgency incidents with a calm and solution-focused approach.
Self-motivated, well-organized, and able to operate independently.

Benefits

Health Maintenance Organization (HMO) Coverage
Paid Time Off (PTO)
Work From Home (WFH) Setup
Training & Development Programs
Mental Health Support Program
Social Security System (SSS) & PhilHealth Coverage
Pag-IBIG Fund Membership

Boldr

Boldr is a global outsourcing and business process solutions company that partners with mission-driven organizations to deliver customer experience, data management, and back-office support. Founded in 2017, Boldr has grown rapidly, employing over 1,000 team members across offices in the Philippines, South Africa, Mexico, and Canada. The company is recognized for its people-first culture, commitment to ethical outsourcing, and focus on creating positive social impact in the communities where it operates.

Boldr's mission is to help companies scale sustainably while empowering its team members through meaningful work and professional development. The company has earned a reputation for transparency, flexibility, and high-quality service delivery, working with clients in technology, e-commerce, and social enterprise sectors. In 2023, Boldr achieved B Corp certification, underscoring its dedication to responsible business practices and community development.

Company Details

Industry

OutsourcingBusiness Process OutsourcingCustomer ExperienceData ManagementBack-Office Support

Connect With Us

Websiteboldrimpact.com

Apply Now